Comments from our clients...
I was surprised that you personally wrote an email regarding a delay due to quality control. I've spent more than several thousand dollars on bladed equipment, and I've never once received a letter letting me know when something would be late. You've made a favorable impression on me, and I just wanted to write to thank you for taking a personal interest in your customers. --
I 'm very pleased with my Jian! Our sifu said the the quality is comparable to a $250.00 priced product. Good materials, nice fit and finish. Was worth the wait. May be ordering the two handed version for our sifu in the near future.
P. Del Bel
i want to say Thank you for your quick and positive responce to my e-mail more people should be like sote,your store is on my A-list,heck your store is the a-list.Looking foward to doing business with you in the future.You have a friend in pa.All the best, -- Bob Goetz
I'd like to thank you for everything you have done, you and your website has given me the best service from any store / online shop that i have ever purchased from. I even made a request and you had it, not just for me, but up on your site within days, I was floored. So I thank you again for your hardwork and assistance. -- D. Kunert
The expedited shipping, maintainence kit, and the fact that you apply the low price guarantee on a item for all customers, not just the ones who contact you, speaks volumes about your committment to your customer base! In an age in which people are conditioned to have low expectations regarding customer service, it is refreshing to deal with a company that refuses to follow the trend. -- R. Pettiford
Thanks for great service! --
Got theI.F.sword set today, they are well worth the wait! Thank you for all the pep talks, you
helped me wait it out. I would have no problem buying from you again or suggesting your store
to any of my friends. Thank you again!!!! -- dookidunker
Wow! What a great offer! I really appreciate the price beating efforts and I love your sword man! I'll be in touch soon to order more.
Wow thanks for the quick reply! That was a much faster response than I have gotten from
other sites. -- I Smoll
Wow! That's great Rick... I appreciate your help and patience with me. -- J Switaj
Thank you for your response and the info! I shall spend a few days reviewing the pics / descriptions before making a selection and placing my order.
Regards, -- J Barnhorn
The check and order are in the mail. Attached is a copy of the letter that accompanies the order.
Thank you again for your great service! -- M. Pope
thanks just placed the order. Once I receive the sword I'm going to post a review on sword forum... and I'm going to mention you and your great service (and discount), hopefully it will help spotlight you and your online shop... as a regular forum reader there, I hadn't even heard of you before, which I think is a shame.
Take care, -- D. Chapman
TYVM Rick!It is great to see that there are still companies that do the little things to make their customers happy. My birthday is in July so look for more orders from me soon Thanks again!
Thank you for your prompt attention to my low price guarantee inquiry. This is truly an indicator of superior customer service!I have ordered the item in question, and look forward to its arrival.You are my first stop for future sword purchases, and you can count on my word of mouth in recommending your site to prospective customers.Your level of service stands out and distinguishes you from the pack.
I wanted to extend my appreciation to Swords of the East for its patience and perseverence in making sure my individual order was meet with satisfaction.
My first shipment found a defect which was no fault of SOTE, and the response from SOTE was outstanding in meeting my request for an exchange.
The new sword has arrives and by all visible accounts is in perfect order.
Great, i appreciate your quality assistance, James! A pleasure doing business with you Jarred
You have my sincerest thanks for both making sure I was satisfied with my order and for enduring my constant barrage of requests for updates during the exchange process. I look forward to doing business with you again soon!